Contact Us

Contact the Prepaid.com Team

Thank you for visiting Prepaid.com. Our support team is available 24x7 to ensure that you have a positive experience.

If you have questions about equipment or service, contact your operator's Customer Support team directly.

If you placed an order through Prepaid.com, a specific phone number for payment support was included on the confirmation page and confirmation email of your transaction.

For general inquiries about Prepaid.com, or iIf you need Prepaid.com site troubleshooting, have questions about how to recharge your prepaid mobile phone using Prepaid.com, or have feedback about your experience, please send an email to custsvc@prepaid.com with the following information (if applicable):

  • The phone number you are recharging

  • The Mobile Operator for the phone you are recharging (Telcel, Movistar, etc.):

  • The best way to reach you (email address or phone number)

 

We look forward to helping you stay connected with loved ones around the world.  

- The Prepaid.com Team